Goods purchased as a gift may be exchanged strictly within 7 days after the date of the relevant receipt. These exchanges will be made for goods or a credit note to the retail value shown on the valid receipt, which must be produced.
Goods returned must be unworn, and in perfect condition with all tickets and labels intact.
We do not exchange or give credit notes for goods returned for reasons such as fit, colour or suitability once they have left the premises. Our fitting room is provided for the purpose of avoiding such an eventuality.
Damaged or faulty garments — manufacturer’s faults only — are exchanged at the Manager’s discretion.
Due to the intimate personal nature of this merchandise, it is imperative that exchanged goods have not been worn. Clients must "try on" garments over their own briefs.
We do not exchange or give credit notes for discounted goods.
This does not affect your statutory rights.
We do not charge Value Added Tax on mastectomy goods. If you are purchasing mastectomy goods for your own use, you will need to complete a VAT Concession Form.
A 50% deposit will secure any item or order made for lingerie.
Please allow up to 28 days for delivery.
The Manager would like to inform customers that we cannot take payment by credit or debit card for items £10.00 or less.